Shipping Policy

Last updated: August 29, 2026

Order Processing

At The Autumn Hollow, LLC, every order is carefully prepared and packaged with intention and care.

Please allow 3–7 business days for order processing before shipment. Business days do not include weekends or applicable holidays. During seasonal launches, holidays, unusually high-volume periods, or other circumstances affecting fulfillment, processing may take longer. If a significant delay affects your order, we will make reasonable efforts to communicate with you.

Processing time is separate from carrier transit time. Once your order ships, you will receive a shipping confirmation with available tracking information.

United States, Puerto Rico & Guam

We ship to supported destinations within the United States and also plan to serve Puerto Rico and Guam. Available carriers and services may vary by destination. We generally use established carriers such as USPS and UPS where service is available.

Shipping charges are shown or calculated at checkout based on factors such as package weight, size, service, and destination.

Please review your shipping address carefully before submitting your order. If you notice an error, contact us as soon as possible. We will make reasonable efforts to help before fulfillment, but we cannot guarantee that an address can be changed after an order has entered processing or shipped.

If a package is returned to us because an address supplied by the customer was incorrect, incomplete, or undeliverable, we will contact the customer regarding available options. Additional shipping charges may apply for reshipment, except where applicable law requires otherwise.

International Shipping

We offer international shipping to select destinations. Available countries, products, carriers, and shipping services may change based on carrier availability, customs requirements, product restrictions, and applicable law.

International customers may be responsible for customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country or carrier, unless checkout expressly states that such charges have been collected in advance. These charges are separate from product and shipping prices unless otherwise shown at checkout.

International delivery estimates may vary because of customs processing, destination, local postal services, carrier operations, holidays, and other factors outside our reasonable control.

Some products may be restricted or prohibited from import into particular destinations. We may decline or cancel an order if we determine that a product cannot lawfully or reasonably be shipped to the destination.

Customers should review applicable import requirements for their destination. If a package is refused, abandoned, or returned because of unpaid duties or taxes, a customer's refusal to accept delivery, or an import restriction that was not caused by our error, any refund will be handled in accordance with applicable law and our Return & Refund Policy. Non-refundable carrier, return, customs, or handling charges may be deducted where legally permitted.

Handmade & Small-Batch Products

Many products offered by The Autumn Hollow are handcrafted, made to order, or produced in small batches, including teas, candles, bath products, and skincare items. Natural or handmade products may have slight variations in color, texture, scent, shape, or appearance from batch to batch. These variations are part of the character of small-batch goods and do not necessarily indicate a defect.

Tracking & Delivery

When tracking is available, the tracking information supplied by the carrier will be provided after shipment. Carrier scans and estimated delivery dates may occasionally be delayed or inaccurate.

A carrier's delivery estimate is not a guaranteed delivery date unless a specific guaranteed service is expressly offered and identified as such.

Lost or Delayed Packages

If tracking indicates that a package is delayed or appears to be lost in transit, you may contact the carrier using the tracking number and you may also contact us for assistance. We will make reasonable efforts to help investigate carrier issues and determine appropriate next steps.

We are not responsible for delays caused by circumstances outside our reasonable control, such as severe weather, carrier disruptions, customs processing, transportation interruptions, or similar events. However, nothing in this policy limits customer rights or remedies that cannot legally be excluded, including applicable rights relating to non-delivery.

Damaged or Incorrect Shipments

Please inspect your order after delivery. If an item arrives damaged, defective, or incorrect, contact us as soon as reasonably possible at theautumnhollowllc@gmail.com. For shipping damage, contacting us within 7 days of delivery helps us document and investigate the issue with the carrier.

Please include your order number and photographs of the item and packaging when reasonably possible. We will review the circumstances and work with you on an appropriate resolution in accordance with our Return & Refund Policy and applicable law.

The requested reporting timeframe helps us investigate shipping claims but does not eliminate any mandatory consumer rights that apply to damaged, defective, incorrect, or misdescribed goods.

Shipping Delays

Processing and delivery can occasionally be affected by weather, holidays, carrier disruptions, customs, natural events, or other circumstances outside our reasonable control. We will not be liable for delays outside our reasonable control to the extent permitted by law. Any mandatory rights relating to delivery deadlines or cancellation remain unaffected.

Taxes, Duties & Shipping Charges

Applicable sales taxes and shipping charges are calculated or displayed at checkout based on the order and destination. International duties, import taxes, VAT, brokerage fees, or similar destination charges may be assessed separately unless expressly collected at checkout.

Warm-Weather Shipping

Some products, particularly candles, wax melts, body butters, and certain skincare items, can be sensitive to high temperatures during transit.

We package orders with reasonable care, but heat-sensitive products may soften, melt, or change texture while traveling through warm climates. Minor temperature-related changes in appearance or texture do not necessarily affect product quality or usability. If an item arrives warm or softened, allow it to return to room temperature before opening or use when appropriate for that product.

After confirmed delivery, customers should retrieve temperature-sensitive packages promptly when reasonably possible. We are not responsible for damage caused by prolonged heat exposure after delivery where the package was left outdoors, in a mailbox, vehicle, or other hot location after delivery.

If a product arrives severely heat-damaged during transit, please contact us as soon as reasonably possible, preferably within 48 hours, and provide photographs of the product and packaging. We will review the circumstances and assist with an appropriate resolution. The 48-hour request helps us document heat-related shipping claims and does not eliminate any mandatory consumer rights.

Relationship to Our Return & Refund Policy

Returns, refunds, damaged or incorrect orders, and other post-delivery remedies are also governed by our Return & Refund Policy. If this Shipping & Processing Policy conflicts with a mandatory right provided by applicable consumer law, the mandatory legal right will apply.

Questions

If you have questions about processing, shipping, tracking, or an order, please contact:

The Autumn Hollow, LLC
Email: theautumnhollowllc@gmail.com

Thank you for supporting our small business and allowing us to bring a little warmth, comfort, and autumn magic into your home.