Privacy Policy

Last updated: August 29, 2026

The Autumn Hollow, LLC (“The Autumn Hollow,” “we,” “us,” or “our”) operates this online store and website, including the information, products, features, tools, and services made available through it (collectively, the “Services”). Our store is powered by Shopify, which provides the ecommerce platform that enables us to offer our Services to you.

This Privacy Policy explains how personal information may be collected, used, processed, and disclosed when you visit our website, make a purchase, create or use a customer account, communicate with us, or otherwise interact with our Services.

Personal Information We Collect

Personal information means information that identifies you or can reasonably be linked to you. Depending on how you interact with our Services, we may collect or process:

• Contact information, such as your name, email address, telephone number, billing address, and shipping address.
• Payment and transaction information, such as payment method, payment confirmation, purchases, returns, cancellations, and other transaction details. Payment information may be processed by Shopify and our authorized payment providers.
• Customer account information, such as account credentials, preferences, and settings when applicable.
• Communications, including information you provide when contacting us with questions, requests, reviews, or customer-service inquiries.
• Device and usage information, such as browser and device information, IP address, network information, and information about how you interact with our website.
• Shopping activity, such as products you view, place in your cart, or purchase.

How We Collect Personal Information

Personal information may be collected:

• Directly from you when you place an order, create an account, contact us, subscribe to communications, or otherwise provide information to us;
• Automatically when you use our website, including through cookies and similar technologies;
• From Shopify and service providers that help us operate our store and provide our Services; and
• From authorized partners or other third parties when permitted by applicable law.

How We Use Personal Information

We may use personal information to:

• Process payments, purchases, returns, and other transactions;
• Fulfill, ship, and provide information about orders;
• Maintain and administer customer accounts;
• Provide customer service and respond to questions or requests;
• Improve our website, products, and customer experience;
• Send promotional communications when permitted and provide customers with applicable choices to unsubscribe;
• Protect our store, customers, and Services against fraud, abuse, unauthorized activity, and security threats;
• Maintain business and transaction records; and
• Comply with applicable legal obligations, lawful requests, and enforcement of our terms and policies.

Shopify and Other Service Providers

Our store is hosted and powered by Shopify. Shopify processes personal information relating to your use of our store in order to provide and improve its services.

We may also disclose personal information to service providers that perform legitimate business functions on our behalf, such as payment processing, website hosting and technology, analytics, customer communications, order fulfillment, and shipping.

These providers may process information according to their own privacy policies and applicable agreements and laws.

Shopify may process information about your interactions with our store in connection with Shopify services and features. More information about Shopify's privacy practices and available privacy rights can be found in the Shopify Consumer Privacy Policy and Shopify Privacy Portal.

Cookies, Analytics, and Advertising

Our website and the services that support it may use cookies and similar technologies to operate the store, remember preferences, understand website usage, improve performance, prevent fraud, and, where applicable, support advertising and marketing.

Depending on where you live, you may have the right to opt out of certain uses or disclosures of personal information for targeted advertising. Where applicable, privacy choices are available through our website's privacy controls and data-sharing opt-out tools.

We honor applicable privacy choices provided through Shopify's customer privacy tools, including Global Privacy Control where required and supported.

When Personal Information May Be Disclosed

We may disclose personal information:

• To Shopify and service providers necessary to operate our business and fulfill customer transactions;
• To shipping and fulfillment providers as necessary to deliver orders;
• When you direct or consent to a disclosure;
• When required by applicable law, court order, subpoena, or other valid legal process;
• When reasonably necessary to prevent fraud, protect security, enforce our policies, or protect the rights and safety of The Autumn Hollow, our customers, or others; or
• In connection with a legitimate business transaction, such as a merger, acquisition, financing, sale, reorganization, or similar transaction.

We do not independently sell customer lists or personal contact information to third parties.

Third-Party Websites and Services

Our website may contain links or integrations involving websites, social-media platforms, or other services operated by third parties. Their privacy practices are governed by their own policies. The Autumn Hollow is not responsible for the privacy or security practices of third-party websites or services that we do not control.

Children's Privacy

Our Services are not directed to children, and we do not knowingly collect personal information from children under the age required to consent to the processing of personal information in their jurisdiction.

If you are a parent or guardian and believe a child has provided personal information to us, please contact us so that we can address the request as required by applicable law.

Security and Retention

We take reasonable measures appropriate to our business to protect personal information. However, no method of transmission over the internet or electronic storage system can be guaranteed to be completely secure.

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including providing our Services, maintaining appropriate business and transaction records, resolving disputes, preventing fraud, and satisfying legal, accounting, or regulatory obligations.

Your Privacy Rights

Depending on where you live, applicable law may provide you with certain rights regarding your personal information. These may include the right to:

• Request access to personal information held about you;
• Request correction of inaccurate personal information;
• Request deletion of certain personal information;
• Receive a copy of certain personal information;
• Object to or restrict certain processing;
• Withdraw consent where processing is based on consent; and
• Opt out of certain sales, sharing, or processing for targeted advertising where applicable.

These rights are not absolute and may be subject to legal exceptions. We may take reasonable steps to verify your identity before fulfilling a request.

You may also use privacy controls made available through our website or Shopify where applicable.

Marketing Communications

If you subscribe to promotional email communications from The Autumn Hollow, you may unsubscribe at any time by using the unsubscribe link provided in those messages.

Opting out of promotional communications does not prevent us from sending transactional or service-related communications, such as order confirmations, shipping information, or responses to customer-service requests.

International Customers

Because our Services and service providers may operate internationally, personal information may be processed or stored outside the country where you live.

Where applicable law requires safeguards for international transfers of personal information, appropriate lawful transfer mechanisms may be used by the relevant data controller or service provider.

Customers in the European Economic Area, United Kingdom, and other jurisdictions may have additional privacy rights under applicable local law, including rights relating to access, correction, deletion, portability, objection, restriction, withdrawal of consent, and complaints to an appropriate data-protection authority.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our business practices, Services, technology, legal requirements, or other operational needs. The revised policy will be posted on our website with an updated revision date, and additional notice will be provided when required by applicable law.

Contact Us

If you have questions about this Privacy Policy, our privacy practices, or wish to exercise an applicable privacy right, please contact:

The Autumn Hollow, LLC
Email: theautumnhollowllc@gmail.com
Telephone: +1 704-960-9893

Additional legally required business contact information is available through our website's Contact page.

For purposes of applicable data-protection laws, The Autumn Hollow, LLC is the controller of personal information where we determine the purposes and means of processing that information, except where another entity, such as Shopify, acts as an independent controller under applicable law.