Terms of Service

Last updated: August 29, 2026

OVERVIEW

Welcome to The Autumn Hollow, LLC. The terms "we," "us," and "our" refer to The Autumn Hollow, LLC. The Autumn Hollow, LLC operates this store and website, including all related information, content, features, tools, products, and services in order to provide you, the customer, with a curated shopping experience (the "Services"). The Autumn Hollow, LLC is powered by Shopify, which enables us to provide the Services to you.

These terms and conditions, together with any policies referenced herein (these "Terms of Service" or "Terms"), describe your rights and responsibilities when you use the Services.

Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.

By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services. Privacy Policy: /policies/privacy-policy

SECTION 1 - ACCESS AND ACCOUNT

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state, province, or jurisdiction of residence, and you have given us your consent to allow any minor dependents for whom you are legally responsible to use the Services on devices you own, purchase, or manage, to the extent permitted by applicable law.

To use the Services, including accessing or browsing our online store or purchasing any products or services we offer, you may be asked to provide certain information, such as your email address, billing, payment, and shipping information. You represent and warrant that all information you provide is correct, current, and complete and that you have all rights necessary to provide this information.

You are solely responsible for maintaining the security of your account credentials and for all account activity conducted through your account. You may not transfer, sell, assign, or license your account to another person.

SECTION 2 - OUR PRODUCTS

We make reasonable efforts to provide accurate representations of our products and services. However, colors and product appearance may differ from how they appear on your screen due to device type, display settings, lighting, and other factors.

Except for rights and warranties that cannot be excluded under applicable law, we do not warrant that a product will appear exactly as rendered on a particular device or that subjective expectations regarding appearance, scent, taste, texture, or similar characteristics will be identical for every customer.

Product descriptions, availability, and offerings may change without notice. We reserve the right to discontinue products and, where permitted by law, to limit quantities offered to a person, geographic region, or jurisdiction.

SECTION 3 - ORDERS

When you place an order, you are making an offer to purchase. The Autumn Hollow, LLC reserves the right to accept or decline an order where permitted by law, including for suspected fraud, pricing or inventory errors, payment issues, shipping restrictions, or other legitimate business reasons. An order is accepted when we confirm acceptance or begin fulfillment, as applicable. We must receive and process payment before fulfillment.

Please review your order carefully before submitting it. We may be unable to accommodate cancellation or modification requests after fulfillment has begun. If we decline, change, or cancel an order, we will attempt to notify you using the contact information provided with the order.

Purchases are subject to our Return & Refund Policy: /policies/refund-policy

Purchases are intended for lawful personal, household, or gift use unless we expressly agree otherwise.

SECTION 4 - PRICES AND BILLING

Prices, discounts, and promotions are subject to change without notice. The price charged will be the price in effect when the order is placed, subject to correction of genuine errors as permitted by applicable law. Unless expressly stated otherwise, displayed prices do not include shipping, handling, taxes, customs duties, import charges, or other government-imposed charges that may apply.

Promotions may be governed by additional terms. If specific promotion terms conflict with these Terms, the specific promotion terms will govern to the extent of the conflict.

You agree to provide current, complete, and accurate purchase, payment, and account information. You represent that you are authorized to use the payment method submitted and agree to pay all valid charges associated with your order.

SECTION 5 - SHIPPING AND DELIVERY

Shipping, processing, and delivery timeframes are estimates unless we expressly state otherwise or applicable law requires a specific deadline. Delays may occur because of carriers, weather, customs, holidays, destination restrictions, or events outside our reasonable control.

We are not responsible for carrier or customs delays outside our reasonable control; however, nothing in these Terms transfers risk of loss to you earlier than permitted by applicable law or limits any mandatory consumer rights relating to delivery, non-delivery, damaged goods, or conformity of goods.

Additional shipping terms are described in our Shipping Policy.

SECTION 6 - INTELLECTUAL PROPERTY

Our Services, including trademarks, branding, text, displays, images, graphics, original product photography, reviews where rights have been granted to us, video, audio, and the design, selection, and arrangement of such materials, are owned by The Autumn Hollow, LLC, its licensors, or other respective rights holders and are protected by applicable intellectual-property laws.

These Terms permit you to use the Services for personal, non-commercial purposes. Except as permitted by law or with prior written consent, you must not reproduce, distribute, modify, create derivative works from, publicly display, republish, download, store, or transmit protected materials from the Services.

The Autumn Hollow, LLC name, logos, product or service names, designs, and slogans may be trademarks or other protected brand assets of The Autumn Hollow, LLC. Shopify names and marks belong to Shopify or its respective rights holders. Other names and marks belong to their respective owners.

SECTION 7 - OPTIONAL TOOLS

You may be provided access to tools or functionality offered by third parties. We may not monitor or control those tools.

To the extent permitted by law, third-party tools may be provided on an "as is" and "as available" basis, and your use of them may also be subject to the third party’s terms and privacy practices.

We may introduce new features, tools, or resources through the Services. Unless stated otherwise, those features are part of the Services and subject to these Terms.

SECTION 8 - THIRD-PARTY LINKS

The Services may contain materials, integrations, or links to websites operated by third parties. We do not control those third-party sites and are not responsible for their content, accuracy, privacy, security, products, or services.

If you choose to use a third-party website or service, review its applicable policies and terms. Questions or claims concerning third-party products or services should generally be directed to that third party, except where applicable law provides otherwise.

SECTION 9 - RELATIONSHIP WITH SHOPIFY

The Autumn Hollow, LLC is powered by Shopify, which enables us to provide the Services to you. However, sales and purchases made through our Store are made directly with The Autumn Hollow, LLC. By using the Services, you acknowledge that Shopify is not the seller of products offered by The Autumn Hollow, LLC and is not responsible for the merchant-customer transaction, except to the extent Shopify separately provides consumer-facing services to you under its own terms or applicable law provides otherwise.

SECTION 10 - PRIVACY POLICY

Personal information collected through the Services is handled in accordance with our Privacy Policy: /policies/privacy-policy

Because the Services are hosted by Shopify, Shopify also collects and processes certain personal information in connection with your access to and use of the Services. Certain Shopify consumer services may be governed by Shopify’s own privacy policy and consumer terms.

SECTION 11 - FEEDBACK AND REVIEWS

If you voluntarily submit reviews, comments, suggestions, photographs, ideas, or other content ("Feedback"), you represent that you have the right to submit it and that it does not violate applicable law or the rights of another person.

To the extent necessary to display, reproduce, promote, moderate, and operate the Services, you grant The Autumn Hollow, LLC a non-exclusive, worldwide, royalty-free license to use Feedback you submit, subject to applicable law and our Privacy Policy.

We may moderate or remove Feedback that we reasonably determine is unlawful, fraudulent, abusive, obscene, misleading, infringing, or otherwise inappropriate for the Services. We are not obligated to publish every submission.

You may not use a false identity or intentionally mislead us or others about the origin of Feedback. Any compensation or incentive connected to a review must be disclosed as required by law.

SECTION 12 - ERRORS, INACCURACIES, AND OMISSIONS

Occasionally, information on the Services may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping charges, transit times, or availability. We may correct genuine errors, update information, or cancel affected orders as permitted by applicable law. Nothing in this section limits mandatory consumer rights.

SECTION 13 - PROHIBITED USES

You may access and use the Services only for lawful purposes. You may not use the Services to violate law; infringe intellectual-property, privacy, or other rights; harass or harm others; transmit fraudulent or malicious content; distribute spam; impersonate another person or entity; interfere with the operation or security of the Services; collect personal information unlawfully; or otherwise misuse the Services.

You may not upload malware or malicious code, bypass security measures, or use scraping, automated extraction, robots, spiders, or similar tools to access the Services in violation of applicable law, these Terms, or technical restrictions we lawfully implement. We may suspend or terminate access for violations where permitted by law.

SECTION 14 - AGENTS

This section applies if you use or enable autonomous or semi-autonomous software or services ("Agents") to access, use, or interact with the Services.

Agents must identify themselves accurately when technically required, must not misrepresent automated activity as human activity, must not circumvent CAPTCHAs or other lawful access controls, and must comply with technical measures used to manage automated access.

We may limit or block automated access where permitted by law and consistent with applicable platform requirements.

SECTION 15 - TERMINATION

We may suspend or terminate access to the Services where permitted by law, including for violations of these Terms, fraud, abuse, security risks, or unlawful conduct. Amounts lawfully due before termination remain payable.

Provisions that by their nature should survive termination, including intellectual property, privacy, disclaimers, limitations of liability, indemnification, governing law, and dispute-related provisions, will survive to the extent permitted by law.

SECTION 16 - DISCLAIMER OF WARRANTIES

Information provided through the Services is for general informational purposes. We make reasonable efforts to provide accurate information but do not guarantee that all website content will always be complete, current, or error-free.

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, AND EXCEPT FOR WARRANTIES OR RIGHTS THAT CANNOT LEGALLY BE EXCLUDED, THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT ADDITIONAL EXPRESS OR IMPLIED WARRANTIES. SOME JURISDICTIONS DO NOT ALLOW CERTAIN WARRANTY EXCLUSIONS, SO SOME OF THESE LIMITATIONS MAY NOT APPLY TO YOU.

SECTION 17 - LIMITATION OF LIABILITY

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE AUTUMN HOLLOW, LLC AND ITS OWNERS, OFFICERS, EMPLOYEES, AGENTS, CONTRACTORS, SERVICE PROVIDERS, AND LICENSORS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES ARISING FROM USE OF THE SERVICES OR PRODUCTS, EXCEPT WHERE SUCH LIABILITY CANNOT LEGALLY BE LIMITED OR EXCLUDED.

Nothing in these Terms excludes or limits liability, remedies, warranties, or consumer rights that cannot lawfully be excluded or limited in the jurisdiction that applies to your purchase.

SECTION 18 - INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify and hold harmless The Autumn Hollow, LLC and its owners, officers, employees, agents, contractors, licensors, and service providers from third-party claims, losses, or liabilities arising from your unlawful use of the Services, your material breach of these Terms, or your violation of another person’s rights.

This section does not require indemnification where prohibited by applicable consumer law.

SECTION 19 - SEVERABILITY

If any provision of these Terms is determined to be unlawful, void, or unenforceable, that provision will be enforced to the maximum extent permitted by law or severed as necessary, and the remaining provisions will remain in effect.

SECTION 20 - WAIVER; ENTIRE AGREEMENT

Our failure to exercise or enforce a right or provision of these Terms does not constitute a waiver of that right or provision.

These Terms and the policies or operating rules expressly incorporated into them constitute the agreement governing your use of the Services, subject to any mandatory rights or terms imposed by applicable law.

SECTION 21 - ASSIGNMENT

You may not transfer or assign your rights or obligations under these Terms without our prior written consent, except where applicable law provides otherwise. We may assign these Terms in connection with a legitimate transfer, sale, reorganization, or succession of our business, subject to applicable law.

SECTION 22 - GOVERNING LAW

These Terms are governed by the laws applicable to The Autumn Hollow, LLC in Washington State, United States, without depriving consumers of mandatory protections that apply under the laws of their place of residence or the jurisdiction governing their purchase.

Any venue or jurisdiction provision in these Terms applies only to the extent permitted by applicable law.

SECTION 23 - HEADINGS

Headings are included for convenience and do not limit or otherwise affect the interpretation of these Terms.

SECTION 24 - CHANGES TO TERMS OF SERVICE

You may review the current version of these Terms on this page. We may update these Terms from time to time to reflect changes to our Services, business practices, legal requirements, or operational needs.

When required by applicable law, we will provide notice of material changes. Changes will take effect as stated in the notice or when posted where legally permitted.

SECTION 25 - CONTACT INFORMATION

Questions about these Terms of Service may be sent to:

The Autumn Hollow, LLC
Email: theautumnhollowllc@gmail.com
Telephone: +1 704-960-9893
Washington State, USA

Additional public-facing business contact information, including the legally required business address, is available on our Contact page.