Return & Refund Policy

Last updated: August 29, 2026

We want you to be happy with your purchase from The Autumn Hollow. This policy explains our standard return and refund practices. Nothing in this policy limits any rights you may have under applicable consumer-protection law.

Standard 30-Day Return Policy

For eligible items, you may request a return within 30 days after receiving your order.

To be eligible for a standard return, the item must be in the same condition in which it was received, unused and unworn where applicable, with any original tags, seals, and packaging intact. Proof of purchase is required.

To request a return, contact us at theautumnhollowllc@gmail.com before sending anything back. If your return is approved, we will provide return instructions and the appropriate return address. Items returned without prior authorization may not be accepted.

Return Shipping

For an eligible return requested because you changed your mind or no longer want the item, you are responsible for return shipping costs unless applicable law requires otherwise. Original shipping charges are generally non-refundable except where required by law.

If we sent the wrong item, or an item arrives damaged or defective, please contact us promptly. When the issue is our responsibility, The Autumn Hollow will work with you to make it right and will cover reasonable return-shipping costs when a return is required.

Damaged, Defective, or Incorrect Orders

Please inspect your order after delivery. If an item is damaged, defective, or incorrect, contact us as soon as reasonably possible at theautumnhollowllc@gmail.com. Please include your order number and, when helpful, photographs of the item and packaging so we can evaluate the issue.

Depending on the circumstances and product availability, an appropriate resolution may include a replacement, refund, or other remedy. Statutory rights for faulty or misdescribed goods are not limited by this policy.

Non-Returnable Items

For health, hygiene, safety, and product-integrity reasons, certain items are not eligible for a change-of-mind return once opened, used, unsealed, or otherwise made unsuitable for resale. These may include:

• Tea, food, and other consumable products;
• Bath, body, skincare, personal-care, and similar hygiene-sensitive products once opened or used;
• Custom, personalized, made-to-order, or special-order products where an applicable legal exception permits;
• Gift cards; and
• Items clearly identified as final sale where permitted by applicable law.

These exclusions do not remove any rights you may have if an item is damaged, defective, incorrect, not as described, or otherwise covered by applicable consumer-protection law. If you are unsure whether an item is eligible for return, please contact us before sending it back.

Sale Items

Unless an item is clearly marked final sale, an otherwise eligible sale item may be returned under this policy. Final-sale designations do not limit rights that cannot legally be excluded, including applicable rights relating to faulty, damaged, incorrect, or misdescribed goods.

Exchanges

We do not generally process direct exchanges. For eligible items, the simplest option is to request a return and, after the return is approved, place a separate order for the item you would like. If your original item was damaged, defective, or incorrect, contact us first so we can determine the appropriate resolution.

Refunds

After an approved return is received and inspected, we will notify you whether the refund has been approved. Approved refunds will be issued to the original payment method. Please allow up to 10 business days after we issue a refund for your bank, card issuer, or payment provider to process and post it, although processing times can vary.

If more than 15 business days have passed after we notified you that a standard refund was approved and you have not received it, please contact us at theautumnhollowllc@gmail.com. Different legally required refund deadlines may apply to customers in certain jurisdictions, including the European Union and United Kingdom.

European Union Customers

If you are a consumer in the European Union and applicable law gives you a right of withdrawal for your purchase, you generally have 14 days after receiving the goods (or, where applicable, after receiving the last item in an order) to withdraw from the purchase without giving a reason. Some products are legally exempt from the right of withdrawal, including certain personalized goods, rapidly perishable goods, and certain sealed goods that are not suitable for return for health-protection or hygiene reasons after being unsealed.

EU customers may exercise an applicable right of withdrawal through the electronic withdrawal/return function provided on our store or by contacting us. Where EU law applies, legally required refund timing and delivery-charge rules will be honored. Customers are responsible for return shipping following a change-of-mind withdrawal when permitted by law and when disclosed before purchase.

United Kingdom Customers

If you are a consumer in the United Kingdom and applicable distance-selling law gives you a right to cancel, you generally have 14 days after receiving your goods to tell us that you wish to cancel, without giving a reason, and generally a further 14 days to return the goods. Legal exceptions may apply to certain goods, including some personalized, perishable, or hygiene-sensitive products.

Where UK law applies, required refunds—including any required refund of standard outbound delivery charges—will be handled in accordance with applicable law. Customers are responsible for return shipping for a change-of-mind cancellation when permitted by law and when disclosed before purchase.

Puerto Rico, Guam, and Other U.S. Destinations

Orders shipped to Puerto Rico, Guam, and other supported U.S. destinations are covered by our standard return policy unless applicable law provides additional rights. Shipping availability, delivery times, and return-shipping costs may vary by destination.

Other International Customers

Customers outside the United States may have additional mandatory consumer rights under the laws that apply to their purchase. Where applicable law provides rights that cannot be waived or limited by this policy, those rights will apply. International customers should contact us before returning an item so that we can provide the appropriate instructions.

Contact Us

Questions about returns, refunds, damaged orders, or eligibility may be sent to:

The Autumn Hollow, LLC
Email: theautumnhollowllc@gmail.com

Please do not send a return until you have received return instructions from us.